Privacy Policy

1) Information We Collect

• Account & login: Phone number for OTP verification and account creation.
• App usage & diagnostics: Basic logs for crash fixing and performance (e.g., error logs, device type).
• Wallet & transactions: Recharge records, wallet balance, payment references (as applicable).
• Calls / sessions: Call logs (time, duration, status), and technical metadata needed for real-time communication.
• Notifications: Device push token (FCM) to deliver important alerts (incoming call, status updates).
• Support messages: If you contact support, we store the info you share to resolve your issue.

2) Information We Do Not Intentionally Collect

• We do not request your contacts list.
• We do not request your microphone unless you start a call (for voice communication).
• We do not sell personal data.

3) How We Use Your Information

• To authenticate you via OTP and provide access to the app.
• To enable features like wallet, calls, and notifications.
• To prevent fraud, abuse, and protect platform safety.
• To improve app performance, reliability, and user experience.
• To comply with legal obligations, if required.

4) Sharing of Information

We may share limited information only in these cases:

• Service providers: e.g., Firebase Cloud Messaging (notifications) and real-time infrastructure.
• Payment processing: if you recharge or make payments through supported gateways.
• Legal & safety: if required by law or to protect users and the platform.

5) Data Retention

• We retain data only as long as necessary for the purposes described above.
• Call logs and wallet records may be retained for compliance, fraud prevention, and dispute resolution.

6) Security

• We use reasonable security practices to protect data.
• No system is 100% secure; please keep your device and OTP private.

7) Your Choices

• You can stop using the app anytime.
• You can disable notifications from your device settings.
• You may request help regarding your data by contacting us at oizysemotionalwellness@oizys.net.

8) Children’s Privacy

OizysLite is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9) International Users

If you use the app from outside India, your data may be processed where our servers or providers operate.

10) Changes to This Policy

We may update this policy from time to time. We will revise the “Effective” date at the top of this page.

11) Contact Us

If you have questions, contact us at oizysemotionalwellness@oizys.net.